Privacy Policy

1 Information We Collect

a) Information you provide directly

• Account information: name, email address, password (stored in hashed form), and country/region.
• Purchase information: billing name and address, and order history. Full payment card details are collected and processed by our third-party payment processor and are not stored on our servers.
• Communications: messages you send to support, including any content you choose to share.

b) Information collected automatically

• Usage data: pages viewed, papers accessed, dashboard activity, login timestamps, device and browser type, IP address, and approximate location derived from IP.
• Cookies and similar technologies, as described in our Cookie Policy.

c) Information from third parties

• Confirmation of payment status from our payment processor (e.g., transaction success/failure). We do not receive full card numbers.

2 How We Use Information

We use collected information to:

• Create and manage your account and dashboard access;
• Process payments and deliver purchased Content;
• Provide customer support and respond to inquiries;
• Send transactional communications (purchase confirmations, access details, renewal or expiry notices);
• Send optional marketing communications where you have opted in (you may opt out at any time);
• Monitor, secure, and improve the Service, including detecting fraud or misuse (e.g., account sharing or bulk downloading);
• Comply with legal obligations.

3 Legal Bases (Where Applicable)

Where required by applicable law, we process personal data on the following bases:

• Performance of a contract with you (delivering purchased Content);
• Our legitimate interests (security, fraud prevention, service improvement);
• Your consent (marketing communications and optional cookies);
• Compliance with legal obligations.

4 How We Share Information

We do not sell your personal information. We may share information with:

• Payment processors (e.g., Stripe, PayPal, or similar) to process transactions;
• Hosting and infrastructure providers to operate the Site and dashboard;
• Analytics providers to understand usage patterns (see Cookie Policy);
• Email and communication service providers to send transactional and (where opted in) marketing emails;
• Law enforcement or regulators where required by law, subpoena, or legal process, or to protect our rights, users, or the public;
• A successor entity in the event of a merger, acquisition, or sale of assets, subject to standard confidentiality obligations.

5 Data Retention

We retain account and purchase information for as long as your account is active and for a reasonable period afterward to comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. You may request deletion of your account as described in Section 7.

6 Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information, including encrypted transmission (HTTPS) and hashed password storage. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7 Your Rights and Choices

Depending on your location, you may have the right to:

• Access, correct, or delete the personal information we hold about you;
• Object to or restrict certain processing;
• Withdraw consent to marketing communications at any time (via an unsubscribe link or by contacting us);
• Request a copy of your data in a portable format.

Region-specific rights may also apply under local data protection laws (for example GDPR in the EU/UK or other national privacy laws). These may include the right to know, delete, correct, or restrict certain processing, and to opt out of any “sale” or “sharing” of personal information. We do not sell personal information.

To exercise any rights, contact us at support@claudemock.com or via our Contact page. We may need to verify your identity before fulfilling a request.

8 Children's Privacy

The Service is not directed to children under 13 (or the relevant minimum age in your jurisdiction), and we do not knowingly collect personal information from children under that age. If we become aware that we have inadvertently collected such information, we will delete it. Parents or guardians who believe their child has provided us with personal information may contact us at support@claudemock.com.

9 International Users

Your information may be transferred to, stored, and processed in a country other than the one in which you reside, where data protection laws may differ from those in your country. Where required, we take appropriate steps to ensure your information receives an adequate level of protection wherever it is processed. By using the Service, you consent to this transfer and processing.

10 Cookies

See our Cookie Policy for details on the cookies and similar technologies we use and how to manage your preferences.

11 Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email or a notice on the Site, along with an updated “Last Updated” date.