Refund Policy

1 Nature of Digital Products

Because our Content is digital and access is granted to your account immediately upon successful payment, all sales are generally considered final. However, we understand that issues can occur, so we review refund requests on a case-by-case basis at our discretion, as described below.

2 Situations We Will Typically Consider for a Refund

We will review, and are generally willing to refund or resolve, requests involving:

• Duplicate charges — you were accidentally charged more than once for the same order.
• Technical failure — you paid but never received account access, or the purchased Content is inaccessible due to a fault on our end that we could not resolve within a reasonable time.
• Billing errors — you were charged an incorrect amount, or charged for a package you did not select.

3 Situations Not Normally Eligible for a Refund

• Change of mind after accessing or downloading the Content;
• Dissatisfaction with exam results or performance;
• Failure to use the Content within its access period;
• Requests made after account access has been substantially used (e.g., most papers in a package already viewed or downloaded);
• Sharing your account credentials, which is a violation of our Terms of Service.

4 Refund Window and Attempt Condition

• Refund requests must be submitted within 15 days of the purchase date.
• Any paper in the package may only be attempted after 7 days from the purchase date. Attempting a paper before this 7-day period has elapsed will make the order ineligible for a refund.

5 How to Request a Refund

1. Email support@claudemock.com within 15 days of purchase.
2. Include your order number, the email address used for purchase, and a description of the issue.
3. We may ask for additional information (e.g., screenshots) to evaluate your request.

We aim to respond to all refund requests within 3–5 business days.

6 Refund Method and Timing

Approved refunds are issued to the original payment method used at checkout. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear on your statement after approval. Approved refunds will result in immediate revocation of access to the associated Content.

7 Chargebacks

Please contact us before filing a chargeback with your bank or card issuer — most issues can be resolved faster directly with our support team. Filing a chargeback for a purchase where Content was fully delivered and accessed as described may result in suspension of your account.

8 Changes to This Policy

We may update this Refund Policy from time to time. The policy in effect at the time of your purchase will govern that purchase, unless a change is required by law.