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CCAO-F Study Guide

CCAO-F facts to memorise: 30 recall cards

Thirty facts that are pure recall — the ones you either know cold or lose a mark on. Cover the right-hand column and work down the list.

PromptWhat you need to know
Exam format60 questions, 120 minutes, 720/1000 scaled to pass, credential valid 12 months.
Heaviest domainOutput Evaluation and Validation, 21%. Governance (15%) outweighs Prompting (14%).
The core principleClaude drafts; you remain accountable for anything you send, file or decide.
Three evaluation questionsIs it accurate? Is it complete? Is it appropriate?
Hallucination signatureSpecific figures, citations or quotations that were not in material you supplied.
Lowest-risk outputTransforming text you supplied — rewriting, reformatting, translating, summarising an attachment.
Permission to say 'I don't know'One of the highest-value sentences you can add to a prompt.
Grounding instruction"Use only the attached documents; do not use general knowledge."
Making output auditableRequire a citation or supporting quote for each claim.
Best-of-N checkAsk twice; where the answers diverge, that is what needs verifying.
Do techniques remove the need for review?No. They lower the error rate. High stakes still need a human.
Verification, low stakesInternal brainstorm or draft: read it and move on. Over-checking is also a wrong answer.
Verification, high stakesPrimary sources plus a second reviewer.
The eight high-risk domainsLegal, healthcare, insurance, financial advice, employment, housing and lending, academic assessment, journalism.
High-risk ruleQualified human reviews and owns the output, and AI involvement is disclosed. Both, not either.
ProjectsInstructions + uploaded knowledge + own chat history. For recurring work over stable material.
ResearchMany searches across external sources, returned with citations. For current information.
ArtifactsSubstantial output in its own panel — for things you keep, revise and share.
Connectors vs uploadsConnector when the material lives in a system and changes; upload when it is a fixed document.
Incognito chatNot saved to history, never used for model improvement.
Project sharingView or edit permissions — a Team and Enterprise capability.
Model tiersHaiku fast and cheap · Sonnet the everyday default · Opus complex work · Fable hardest reasoning.
Consumer training defaultOpt-in, off by default. If enabled, de-identified retention up to five years.
Commercial training defaultTeam, Enterprise and API content is not used to train models by default.
What plans do not changeGDPR, HIPAA and contractual confidentiality still apply to the data itself.
Generic outputMissing audience, purpose and specifics — not missing model capability.
Forgetting earlier instructionsConversation too long. Fresh chat with a summary, or move the context into a Project.
Outdated claims from a ProjectRemove the superseded document. Do not instruct Claude to ignore it.
Big multi-part request comes back thinDecompose into ordered steps with a check between them.
Communicating valueConcrete about the benefit, explicit about what needs checking, honest about what it cannot reach.

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