CCAO-F questions and answers — Domain 5: Configuration and Knowledge Management

7 practice questions on Configuration and Knowledge Management, the domain weighted at 12% of the CCAO-F exam. Every answer explains why the distractors fail — that is the part that transfers to questions you have not seen before.

Question 1

Which content belongs in Project instructions rather than in Project knowledge?

1. The current brand style guide document
2. Standing guidance on role, audience, tone and what to avoid
3. Last quarter's performance report
4. Approved product descriptions

Answer: B. Instructions are the standing guidance applied to every conversation; knowledge is the reference material Claude draws on. Documents — style guides, reports, approved descriptions — are knowledge.

Question 2

A shared Project has begun producing outdated pricing in customer emails. Investigation shows both last year's and this year's price lists are uploaded. What is the fix?

1. Add an instruction telling Claude to ignore the older document
2. Remove the superseded price list from Project knowledge
3. Ask users to specify the current year in every prompt
4. Create a second Project for current pricing

Answer: B. Stale material in a knowledge base gets used confidently, and the reliable fix is removal, not an instruction competing against a document that is still present. The other options push the burden onto every user, every time — and one of them will forget.

Question 3

Which is a good reason to use a connector rather than uploading a document?

1. Connectors are faster to set up
2. The material lives in a work system and changes over time
3. Connectors avoid all data-governance considerations
4. Uploaded documents cannot be used in Projects

Answer: B. Uploads suit fixed documents; connectors suit living systems, so the material does not go stale the moment it is uploaded. Connectors typically require more setup, are usually an administrator's decision, and are bounded by the permissions granted — they raise governance questions rather than removing them.

Question 4

Which set of Project instructions is most likely to change Claude's behaviour usefully?

1. "Be professional and helpful."
2. "You support the internal communications team at a hospital group. Readers are clinical staff. Use British spelling. Never state a figure not present in the attached data, and flag where a clinician must verify."
3. "Follow all company policies at all times."
4. "Produce high-quality output."

Answer: B. Specific, checkable, and about this organisation's actual situation. The other three are unobjectionable and do nothing: they contain no information Claude did not already assume.

Question 5

A document is relevant to exactly one question you want to ask. Where should it go?

1. Project knowledge, so it is available later
2. Attached to the individual conversation
3. Project instructions
4. A new Project of its own

Answer: B. Everything in Project knowledge competes for attention across every conversation in that Project. One-off material belongs in the chat where it is needed. Instructions are for standing guidance, not documents.

Question 6

Who should own a shared Project that several teams depend on?

1. Nobody in particular; anyone with edit rights can maintain it
2. A named owner responsible for reviewing it when the underlying material changes
3. The person who created it, regardless of whether they still use it
4. An administrator, since it is a configuration

Answer: B. Shared configurations rot quietly and changes to them affect everyone's output, so they need a named owner and a review trigger. Unowned assets go stale; the original creator may have moved on; and administrators manage access rather than the correctness of a team's reference material.

Question 7

What is the practical difference between Projects on an individual paid plan and on a Team plan?

1. Team Projects can hold more documents
2. Team plans allow Projects to be shared with colleagues, with view or edit permissions
3. Individual plans do not support Project instructions
4. Team Projects use a different model

Answer: B. Sharing — and the permission levels that come with it — is the organisational capability. Instructions and knowledge exist on individual plans too; the model available is a separate matter from the plan's collaboration features.

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